How do I go back to the original version 5. Version 6 is not providing me with rooms created prior to 2022.

Hello,

Thank you for reaching out here in the DocuSign Community.

No, unfortunately, there isn't a way to go back to version 5.

Regarding the rooms that are not showing, did you try to use filters? If you log in to your room's account using a different browser or an incognito window, do you get the same behavior? Can you confirm that you are logged in to the correct account?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Nathaly Monge,

I have the same problem. I am missing transactions from 2016-2020.

There are no search options. You can't search transactions by year.

I get the same message "The request is blocked." on one of my browsers.

I need to know how to access the transactions prior to 2021.

Can you please respond?

Thank you,

Deliana

Hello,

Thank you for reaching back.

Apologies, can you try to clear your cookies and cache: https://support.docusign.com/s/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hi Natalie,

I have an open ticket; I cleared the cache and now it shows "The request is blocked." on my Google Chrome browser.

I still can't see the earlier transactions. Is the system still in process of transitioning???

It is unacceptable that I can't see 2016-2020 transactions.

Please check with your tech department about these problems, none of your suggestions are working.

I chatted with support and the woman didn't know anything about how to fix the problem and she - just like you, were sending me articles from 6 months ago about an old version of the transaction rooms.

Same as Natalie, I cleared the cache and it doesn't give me access to years of transactions.

We truly need this data. Please help!

Honestly, I would not have updated to the new version, it is sorely lacking vs version 5.

Hello,

Thank you for reaching back

We apologize for all the inconvenience this has caused, please try the below:

1. Try a different browser(s)

2. Try an Incognito window

3. Try a different device

4. Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.

5. Try using VPN, or if on one already, disconnect from VPN and try again

If the above does not work, please create a Customer Support case by clicking the link below:

https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Nathaly,

The problem is not with the browser, the problem is in your database!

I tried different everything and incognito window, nothing works. I need to be able to see all my transactions from 2015, 2016, 2017, 2018, 2019, 2020 and up.

I opened a ticker and here is what I got:

"Hello Cheryl,

Thank you for contacting DocuSign Customer Support. My name is Dave and I am more than happy to assist you.

As per checking, it appears that you are the only user of your account, that means you have full control of all the transactions stored in your account. All of those transactions will always be accessible unless you deleted it. 

Best regards,

Dave | DocuSign Customer Support

docusign.com"

Is this how you respond to users? This Dave doesn't even understand what is going on!

I just requested on my ticket for someone to give me a call, we need to resolve this as soon as possible.

Nathaly, I totally agree with Cheryl. I also tried the fixes that you proposed, to no avail.

And I too need all of my past transactions -- after all, this is why we use, and pay for, docusign transaction rooms.

Surely, your tech experts didn't switch to a new version without ensuring that our files would be safe and accessible.

You need to have someone correct this immediately, someone who knows what they are doing. We should be receiving reliable HELP now please.

I lost my files from 2013-2017 as well. "Customer Support" was of no help. Apparently, my case manager didn't even understand what I was asking. I, too, have been paying for secure access to my files. Now it's a mess. Fortunately, it is the end of the year. Next year, I will no longer be setting up my files in DocuSign. It is not safe and secure. It is no wonder the stock is tumbling. I suggest you copy as many files as you can on a hard drive. Then, quickly find another, acutally realible source to secure your documents going forward.