How do I go back to the original version 5. Version 6 is not providing me with rooms created prior to 2022.

You are so right Violet, there isn't any competent customer service/support. And like you, I am researching a new file saving program. It's sad really, I had used transaction rooms for more than 10 years without a problem.

Needless to say, we should be issued a refund for all of the files that we've paid to store and no longer can access. Class action lawsuit?

I received a response to my numerous conversations today. Perhaps this will be of some help to you and others with the same problem. Class action? Well, if there is an attorney who lost files, I can guarantee there will be one!

Response: We have confirmed that there is an ongoing bug that you can only see the first 30 Transactions. You should be able to search for the remainder, but the scrolling function is coming. 

It also shows that there are 57 closed items all the way back to 2013 and 30 open back to 2016.

Thank you for choosing DocuSign. Have a wonderful day!

Best regards,

Marjie R. | DocuSign Customer Support

Late yesterday I was told the scrolling function would be working by this afternoon. Of course, it isn't. They asked that I let them know if it was working, so I just emailed them to let them know it wasn't. They do have a record of the transactions I've been saving - they confirmed the list I'd sent over. I assume I'll see them again when scrolling bug is fixed. Good grief! Let me know if your scrolling function ever works.

Violet, as of this morning, I am not able to access my past transactions.

Please continue to share any info that you receive. Appreciate it.

I received an automatic email asking if I was satisfied with my case progression. Needless to say, I let them know I wasn't because the scrolling issue has not yet been resolved. Perhaps I'll hear again later today. I find it difficult to believe a company the size of DocuSign does not employ an engineer who can tackle a scrolling problem! Let me know if your scrolling ever begins to work.

UPDATE - I spoke with a Christopher this evening about the whole situation. I was told that this seemed to happen within the past few days. He was expediting this up to the engineers. They are the ones that can look at the code in the back end. I gave him all my information on when things disappeared and what I was doing. I also asked him to contact his superior and ask that while this is all being investigated, that someone else keep those of us that have been effected, advised of what is going on. To not leave us in the dark. I told him that the lack of communication on their part is disconcerting to those of us that have no functionality and no files. I also found out that many other clients have made the transition with no issue. END

I lost all my files this afternoon. All the way back to 2011. I was in the middle of creating a room and uploading files when it all disappeared.

I got the same run around about cookies, and browsers and machines.

No one is responding to the real situation.

Thank you for the update, Jayne. I, too, am waiting on this scrolling "fix". "Chris" apparently worked on my case as well, so he is well aware of the disaster this has caused. Please keep posting your updates as I have been left in the dark. Maybe I'll add another comment to my case to see if anyone cares enough to update me.

Does anyone have access to their past transactions yet? I still only have 2022 files.

Susan, I don't have access to any of my files 2022 or before.

I spoke to an agent today with Keller Williams today and she told me about the problems they had. They are large subscribers. KW went all in with Docusign and so did Re/Max.

I have asked a broker that I know in RE/Max if I can speak with their IT person to try and get some additional information that may help us.