Hello ​@KatieMcG ,

Welcome to the Docusign Community and thank you for posting your concerns!

Was the document scanned? Did the document look fine before sending it out, meaning, did the document not show blurry during the preparation screen?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@KatieMcG ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

The second screenshot shows the original document but when it’s loaded into an envelope it shows up hard to read as in the first picture.  I have tried using a different browser and it has not made a difference.  

Hello ​@KatieMcG ,

Thank you for reaching back.

Unfortunately, I do not see a second screenshot, there is only one. Is this a PDF? Can you try printing the document to a new PDF?: How to resolve a document upload error by printing the document to a new PDF

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!