Hello ​@Diveo ,

Welcome to the Docusign Community and thank you for posting your concerns!

Apologies for the late reply. Were you able to solve this issue or are you still in need of assistance?

If you are, can you please provide the phone number you are using with the exact format in a private DM?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Diveo ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I try to setup a new account with a new emailadress. If I try to activate the account I receive the same error when I provide my phonenumber.

Hello ​@hoeksr,

Thanks for reaching out here in the Docusign Community—great to have you here

My sincere apologies for the inconvenience. I just have some questions:

Have you tried entering the phone number either without spaces,/or without dashes? It is worth trying both, as the two options work in different scenarios.

Could you also try adding the country code to the actual number? For example, +63 +63 000 000

Does this issue persist if you re-try using a different network, device, and browser? Sometimes, network or device-specific issues can cause such problems, and trying on a different setup can help isolate the issue.

Let us know if you need further assistance. Thank you!

Best regards,

Jenny | Docusign Community Moderator

Hello ​@Jenny.Martin thank you for your reply. I tried all the alternatives you mentioned in your post, but the problem still exists. I have tried another device, check for spaces, other network, adding the country code to the actual number (both +31 and 0031. Do you another idea to fix this? 

Thanks in advance,

Best regards,

Roel

Hello ​@hoeksr,

Thank you for the update. Since none of the troubleshooting solutions worked, opening a support ticket will allow our technical staff to investigate further.

If you have a paid account, here is the step to open a case:  Open a case in the Docusign Support Center.

If you do not have a paid account, you can still open a case at the Get support page at the bottom, where it says More support options > I can’t access my account. This does not require you to log in to an account or to upgrade. 

Link: Get Support. Please view the screenshot below:

I hope this will be resolved soon. Let us know if you need further assistance. Thank you!

Regards,

Jenny | Docusign Community Moderator

Hello ​@hoeksr,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator