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We have set up envelopes to expire in February 2025.  However we are getting witnesses say the links have expired before they get a chance to view - any ideas how we change this?

 

Thanks

 

please reference this document:

https://support.docusign.com/s/document-item?language=en_US&bundleId=gav1643676262430&topicId=rrz1578456527796.html&_LANG=enus

For unauthenticated users, as a security measure, the envelope links in email notifications automatically expire after five clicks or 48 hours. Signers can easily request a new link, or, if they have a Docusign account, they can access the document by logging into their account, even if the email link has expired.

FreeLink/甫连信息

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Hi ​@LizHants,

I trust all is well.

I would like to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know, and I will gladly help you address the situation as soon as possible. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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