Hello ​@rfransix,
 

Thank you for reaching out, and welcome to the Docusign Community! Thank you for bringing this to our attention and we apologize for any inconvenience this has caused you. Rest assured that we are fully committed to providing you with the best service possible.
 

Your experience may seem to be unusual behavior which we need to thoroughly investigate. We highly recommend for you to create a support case for further assistance.

Please log out and go to “Get Support” page.

Scroll down to More support options then from there it will allow you to open a case without logging in to your account.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@rfransix,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!