Hello ​@Katonks,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I see that when the Terms and Conditions convert to PDF, it cannot be opened and read. Rest assured, I will make my best effort to help you and I sincerely apologize for the inconvenience caused.

To better understand the situation, could you please provide a step-by-step description of what you did before the issue occurred? If you have a screenshot that could help illustrate the problem (without any Personally Identifiable Information), that would be greatly appreciated.

I look forward hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Katonks,

I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Melanie,

Sorry for the late reply, 

When i imbed our T & C’s into the documents whist still in word they are still able to be opened and read but once the document is converted to the PDF the T & C’s are no longer able to be opened and the T & C’s just become a little picture of the file, see attached,

i was wondering if there was a way the T & C’s could still be imbedded to the PDF document and be readable whilst in this format, we need the document to be in PDF format and the T&C’s to be readable. this is to prevent any editing. 

Kind Regards 

Hello ​@Katonks,

Thank you for getting back to me. Similarly, when converted to PDF, embedded files will also be removed when you upload the Word document directly to Docusign, as it gets converted to PDF in our system. Docusign eSignature currently does not support embedded documents. I sincerely apologize. However, we always welcome feedback that can enhance our users’ experience. We invite you to share your product ideas and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can work together to shape the future of our product.

If the embedded documents don't require a signature, you can upload them separately to Docusign as additional documents to your envelope. This can be done by considering them as Supplemental Documents, where you can specify Supplement actions for recipients. (Recipients cannot change files)

Here are some helpful articles that can provide more detailed information:

Supplemental Documents 

Send Supplemental Documents

Specify Supplement Actions

How Do I Handle Supplemental Documents?

I hope this is helpful to you. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer .” This will assist other users with similar questions in finding it more easily.

Let us know if you need further assistance with this. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Katonks,

I trust all is well. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. Please let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.