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I need to know how to reach a human to refund the auto-renewal I was charged on March 6 even though I cancelled my account more than 30 days before renewal. Since I cancelled and got moved to an unpaid plan, I can’t open a case. Nor can I chat with a human online.
+8- Community Moderator
- 329 replies
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are pleased to have you here and are eager to share our knowledge with you.
I understand that you are facing issues with your DocuSign account, including unexpected charges and trouble reaching customer support. We sincerely apologize for any inconvenience this may have caused.
Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support can review your account and assist you with your billing questions. The workaround is to create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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