Hello ​@troy,

Thank you for reaching out, and welcome to the Docusign Community! We apologize for any inconvenience this double bill may have caused, and I understand that you would like to request a callback.

For paid account users, you can find the instructions on how to request a phone call from DocuSign Support here: How can I request a phone call from Docusign Support?

If you have a free account, you can create a support case by scrolling down to the bottom of the page under “I can’t access my account,” which enables you to submit a case without needing to log in.

Link: Get Support

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Can you just send me the link, please it’s for refunds and billing questions, Ty! 

Hello ​@troy,

Do you have a paid Docusign account? If yes, can you try this link: https://support.docusign.com/s/createCase/new?category=eSignature&subcategory=Other&accountId=001300000051GDgAAM 

This link allows you to create a case, and at the bottom, you will find an option for your preferred method of contact. Please ensure that you are logged into your DocuSign account.

Let me know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@troy,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.