Hello ​@Honeymic,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand the need to request a phone call but it's not working and I know you need to talk to support. I sincerely apologize for the inconvenience.

Is this the article you followed: How can I request a phone call from Docusign Support? Can you send us a screenshot of the issue?

Feel free to let us know if you need any more help.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Honeymic,

I hope you are doing well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

This is ridiculous. You can’t get to request a call and o e is not listed. I do t have this service and they charged me $495. Then when I tried to go in cancel it wouldn’t let me login because it said I wasn’t a paying customer. Duh. I’m not then why are you charging me. I placed to tickets and they said hi online and cancel. I CANT!  My next step is a complaint with the better business bureau. You just make it to where you refuse to handle it until the 30 days to cancel is up

Hello ​@Mvillarreal39,

Thank you for reaching out, and welcome to the Docusign Community! We understand that dealing with unknown charges can be frustrating. I am so sorry to hear about your experience with Support, and thank you for bringing this to our attention. I hope you can give us a chance to help. Could you please send me a private message with your email address, account number, and case number?

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello ​@Mvillarreal39,

How are you? I'm checking in to see if you still need assistance. Let us know so we can address it as soon as possible. Thank you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!