I have attempted to downgrade to a Free Account since Jan-2025, yet continue to be billed $15/month! I do receive a confirmation screen on the website after downgrading, and then I receive an email saying that my “order was not completed.” I am not able to find anyplace on the website to downgrade my account. Does anyone know now to stop the monthly billing after receiving a positive confirmation from the website that I have successfully downgraded to a free account?
Thank You!
Hello
Thank you for reaching out to the Docusign Community.
This is out of our scope and it’s best if you will open a case.
You may follow the steps provided in the link below so you can be assisted.
Open a case in the Docusign Support Center
I hope this helps. Please "Select as Best" below if you find the answer to be useful.
Best regards,
Marco Paulo| Docusign Community Moderator
Hello
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer 
" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
please stop collecting payments on my account, i believed i unsubscribed
my account 2 years ago, i just notice my bank statement that you are charging me
every month after 2 years that ive’d cancelled my account and i am not using it for more than 2 years now.
hope you make an action on my request soon. Thank you
Marilou Sinanian
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