Hello ​@RebSmith,

Thank you for reaching out to the Docusign Community. 

This is out of our scope and for this type of request you must submit a support case.

You may follow the steps provided in the link below on how to open/create a support case.

Open a case in the Docusign Support Center

I hope this helps. Please "Select as Best" below if you find the answer to be useful.
 
Best regards,
Marco Paulo| Docusign Community Moderator

Hello ​@RebSmith 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@RebSmith,

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator