Hello ​@FamilyLife Purchasing,

Thank you for reaching out to the Docusign Community.

Is this happening to all of your templates or only this specific one?

Was this template working before?

Are all of the envelopes created from this template experiencing this issue?

If you create a copy of the template do you get the same error?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@FamilyLife Purchasing,
 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@FamilyLife Purchasing,

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator