​@True CFP 

Did you happen to check this setting: Custom email and language for each recipient?

Hello ​@True CFP,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi

Thank you for replies. It isn’t the recipient I have an issue with. The message is showing as from both me and my colleague. I need to try and change this.

Thank you 

​@True CFP 

Do you have a Custody Transfer set up for the sender?  Or Delegation?  Please provide additional information.

Hi

Thank you again for replying. I am beginning to think we pay need something a little more bespoke to our industry.

I am sorry I am not familiar with the term Custody Transfer or Delegation. We have two users within the firm and correspondence will come from either one of us, or the other, not both. I’ve searched your terms but cannot get anything back.

Thanks for trying to help. I don’t want to take up anymore of your time as I don’t have the knowledge of the basics.

Thank you