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One of our users says that the edit page is missing from his login, he states that instead of the screen going to add recipient it goes directly to the templates and does not give him the option to add recipient details. When I log in I can start an envelope and proceed from there, all of a sudden he can’t but was able to yesterday. Any ideas?
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Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Are they using an integration? Does this happen if they try in different browsers or an Incognito/Private window?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
Issue was resolved. Thank you for following up.
Reply
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