Hello ​@ohsooriginal 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

To better support your needs and stay ahead of what’s next, Docusign eSignature is moving to the cloud—bringing more agility, security, and speed to every transaction.

Over the next several months, all Docusign eSignature transactions will move to Microsoft Azure. This shift is aimed at giving you stronger security, better performance, and faster innovation.

This update applies to all production accounts, except those hosted on AU, CA, and JP1 servers, which already operate on Azure. This also applies to all demo accounts. The transition will begin in September 2025 for demo accounts and roll out to production accounts from November 2025 to May 2026.

Key takeaways:

• Robust security: Your data gets top-tier protection with Azure's trusted infrastructure.

• More agility and resilience: A cloud-native infrastructure means faster response to change, improved uptime, and fewer disruptions.

• More innovation, faster: With Azure, we can build and ship features more quickly to address your biggest agreement challenges. 

• Better demand management: Azure’s elastic cloud helps us scale to meet spikes in demand so your agreements stay on track even during peak periods. 

Action needed (for a subset of customers): Review your IP address & domain allow-listing settings

If your organization restricts inbound network connections and allow-lists specific Docusign IP addresses, you’ll need to update your allow-list to include all current Docusign IP ranges. This ensures your integrations and signing processes continue running smoothly.

• IP allow-listing: Ensure your allow-list includes all current Docusign IP ranges from our Trust Center by December 31, 2025 for both production and demo accounts.

  • Note: If your production account is in AU, CA, or JP1, no action is required for production, but action is needed for demo accounts.

• Domain allow-listing: Update your settings to include the following sub-domains:

  • demo-b.docusign.net

  • na1-b.docusign.net

  • na2-b.docusign.net

  • na3-b.docusign.net

  • na4-b.docusign.net

  • eu-b.docusign.net

No action is required if:

• You don’t use IP or domain allow-listing, or

• You already allow the full IP ranges published on our Trust Center, and

• Your production account is in AU, CA, or JP1 (demo accounts still need updates).

Curious about the transition or wondering if you need to take action? You may visit this link and drop your questions in the comments section or check out the FAQs.
 

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Best regards,

Ma. Cassandra | Docusign Community Moderator

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