Hello ​@ohsooriginal 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

To better support your needs and stay ahead of what’s next, Docusign eSignature is moving to the cloud—bringing more agility, security, and speed to every transaction.

Over the next several months, all Docusign eSignature transactions will move to Microsoft Azure. This shift is aimed at giving you stronger security, better performance, and faster innovation.

This update applies to all production accounts, except those hosted on AU, CA, and JP1 servers, which already operate on Azure. This also applies to all demo accounts. The transition will begin in September 2025 for demo accounts and roll out to production accounts from November 2025 to May 2026.

Key takeaways:

• Robust security: Your data gets top-tier protection with Azure's trusted infrastructure.

• More agility and resilience: A cloud-native infrastructure means faster response to change, improved uptime, and fewer disruptions.

• More innovation, faster: With Azure, we can build and ship features more quickly to address your biggest agreement challenges. 

• Better demand management: Azure’s elastic cloud helps us scale to meet spikes in demand so your agreements stay on track even during peak periods. 

Action needed (for a subset of customers): Review your IP address & domain allow-listing settings

If your organization restricts inbound network connections and allow-lists specific Docusign IP addresses, you’ll need to update your allow-list to include all current Docusign IP ranges. This ensures your integrations and signing processes continue running smoothly.

• IP allow-listing: Ensure your allow-list includes all current Docusign IP ranges from our Trust Center by December 31, 2025 for both production and demo accounts.

  • Note: If your production account is in AU, CA, or JP1, no action is required for production, but action is needed for demo accounts.

• Domain allow-listing: Update your settings to include the following sub-domains:

  • demo-b.docusign.net

  • na1-b.docusign.net

  • na2-b.docusign.net

  • na3-b.docusign.net

  • na4-b.docusign.net

  • eu-b.docusign.net

No action is required if:

• You don’t use IP or domain allow-listing, or

• You already allow the full IP ranges published on our Trust Center, and

• Your production account is in AU, CA, or JP1 (demo accounts still need updates).

Curious about the transition or wondering if you need to take action? You may visit this link and drop your questions in the comments section or check out the FAQs.
 

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@ohsooriginal 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Likeand click "Best Answer"

Hi - Yes, please.

NetSuite confirmed that the email we received is a verification to determine whether we have IP whitelisting or a firewall in place for Docusign domains. If so, we will need to add the listed domains as specified in the document. 

Unsure how to confirm our setup/if we are affected?

Hello ​@ohsooriginal 

This service update applies to all production accounts in NA1, NA2, NA3, NA4, and EU1 and all demo accounts across all sites. 

Here's how to check what site/server your account is hosted on:

There are a few ways to get this information:

• Docusign Admin: Organization Accounts list.
• eSignature Admin > Apps and Keys page: Account Base URL.
• eSignature Admin: Plan and Billing page.

  

   

For affected accounts ( NA1, NA2, NA3, NA4, and EU1 and all demo accounts across all sites) please connect with your Network Administrator or IT department to confirm the following:

• If you restrict network connections and allow-list specific Docusign IP addresses, you must update your allow-list to include all current Docusign IP ranges from our Trust Center by December 31, 2025, for both production and demo accounts.

Note: Inbound connections are primarily relevant if you're using the Docusign Connect-based Webhook, where DocuSign initiates calls to a webhook you provide  Webhooks

You only need to update your allow-list to include all current Docusign IP ranges from our Trust Center by December 31, 2025, for both production and demo accounts, if you are actively using Docusign Connect.

• If you restrict outbound connections to Docusign to specific subdomains, you must update your allow-list to include the additional domains for your site.
  • demo-b.docusign.net
  • na1-b.docusign.net
  • na2-b.docusign.net
  • na3-b.docusign.net
  • na4-b.docusign.net
  • eu-b.docusign.net

No action is required if:

• You do not use IP or domain allow-listing, and you already allow-list the full IP ranges published on our Trust Center, or
• Your production account is in AU, CA, or JP1.

  Have more questions about the transition, or wondering if you need to take action? Check out the FAQs.

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Likeand click "Best Answer"

Okay thank you. Our account is in NA4. Where am I able to check our “allow-list”? Is this in Docusign or NetSuite?

Is it possible that our account is in NA4 & we do not use IP or domain allow-listing?

Hello ​@ohsooriginal 
Please get in touch with your Network Administrator or IT department to confirm.
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Likeand click "Best Answer"