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This has been a repeated issue over the last year. I am getting duplicate emails for completed or voided documents. Emails that a client has viewed, completed, or I need to sign something… all emails you get in the course of a document being signed, except these documents are already completed and there shouldn’t be anything triggering these emails to go out to me. It’s very frustrating as it’s 10pm at night and my email is constantly lighting up with these emails. I’ve received 15 emails in the past hour. This bug is happening routinely and it’s getting old. Fix it, PLEASE.
- Community Moderator
Hello
Thank you for reaching out here in Docusign Community.
I’m sorry to hear about the issue and I don’t see any report regarding with the said issue at https://status.docusign.com/.
I suggest that you open a case by following the steps provided in the link below so that our support team can further investigate and submit a bug report if necessary.
Open a case in the Docusign Support Center
If you found the provided response to be a useful solution to your question, please hit like and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco | Docusign Community Moderator
- Community Moderator
Hello
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
If you found my response to be a useful solution to your question, could you please click the like and "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.
Best regards,
Marco | Docusign Community Moderator
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