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Unable to Signup for UWP application via Microsoft Store - Getting Error

  • September 24, 2025
  • 4 replies
  • 80 views

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Hello DocuSign Team,

My name is Mahesh, and I am part of the Application Compatibility team at Microsoft. Our team works to ensure that third-party applications, including DocuSign, continue to function reliably across both pre-release and in-market versions of the Windows operating system


I am getting “Unknown error, please try again later” while trying to signup for DocuSign UWP app via Microsoft Store.

Could you please address this in resolving.

Thanks,
Mahesh

Best answer by Jenny.Martin

Hello ​@MaheshB,

Thank you for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are experiencing this issue.

To assist you more effectively, we recommend opening a support case with our team. Please provide detailed information about the problem, including the error message.

You can open a support case through this link: https://support.docusign.com/s/contactSupport?language=en_US

Open a case in the Docusign Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

 

4 replies

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  • Author
  • New Voice
  • September 24, 2025

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  • Author
  • New Voice
  • October 1, 2025

Can someone please help me on this

My name is Mahesh, and I am part of the Application Compatibility team at Microsoft. Our team works to ensure that third-party applications, including DocuSign, continue to function reliably across both pre-release and in-market versions of the Windows operating system


I am getting “Unknown error, please try again later” while trying to signup for DocuSign UWP app via Microsoft Store.

Could you please address this in resolving.

Thanks,
Mahesh


Forum|alt.badge.img+14
  • Community Moderator
  • Answer
  • October 3, 2025

Hello ​@MaheshB,

Thank you for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are experiencing this issue.

To assist you more effectively, we recommend opening a support case with our team. Please provide detailed information about the problem, including the error message.

You can open a support case through this link: https://support.docusign.com/s/contactSupport?language=en_US

Open a case in the Docusign Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

 


Forum|alt.badge.img+14
  • Community Moderator
  • October 15, 2025

Hello ​@MaheshB,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator