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Question

Unable to Signup for UWP application via Microsoft Store - Getting Error

  • September 24, 2025
  • 4 replies
  • 49 views

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Hello DocuSign Team,

My name is Mahesh, and I am part of the Application Compatibility team at Microsoft. Our team works to ensure that third-party applications, including DocuSign, continue to function reliably across both pre-release and in-market versions of the Windows operating system


I am getting “Unknown error, please try again later” while trying to signup for DocuSign UWP app via Microsoft Store.

Could you please address this in resolving.

Thanks,
Mahesh

4 replies

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  • Author
  • New Voice
  • 2 replies
  • September 24, 2025

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  • Author
  • New Voice
  • 2 replies
  • October 1, 2025

Can someone please help me on this

My name is Mahesh, and I am part of the Application Compatibility team at Microsoft. Our team works to ensure that third-party applications, including DocuSign, continue to function reliably across both pre-release and in-market versions of the Windows operating system


I am getting “Unknown error, please try again later” while trying to signup for DocuSign UWP app via Microsoft Store.

Could you please address this in resolving.

Thanks,
Mahesh


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  • Community Moderator
  • 928 replies
  • October 3, 2025

Hello ​@MaheshB,

Thank you for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are experiencing this issue.

To assist you more effectively, we recommend opening a support case with our team. Please provide detailed information about the problem, including the error message.

You can open a support case through this link: https://support.docusign.com/s/contactSupport?language=en_US

Open a case in the Docusign Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

 


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  • Community Moderator
  • 928 replies
  • October 15, 2025

Hello ​@MaheshB,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator