unable to sign email attachment

Question

Hi All,I am new to docusign and I am just responsible for the end user support for my company.Our docusign admin states that user configuration is correctly done but user is still receiving the below message every time he tries to sign an email attachment. He mentioned user needs local admin rights which I tried without success.Do you know what could be the reason?  Thanks

marco.tanglao · Accepted Answer

Hello ​@carmineThank you for reaching out here in Docusign Community.If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco Paulo | Docusign Community Moderator

marco.tanglao · Answer

Hello ​@carmineThank you for reaching out here in Docusign Community.Please open a case by following the steps provided in the link below, so the case will be forwarded to our Microsoft team for further investigation.Open a case in the Docusign Support CenterIf you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco Paulo | Docusign Community Moderator

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