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Power automate built-in connector - Send envelope as different email (other than whoever makes the connection)

  • August 12, 2025
  • 4 replies
  • 65 views

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I have seen lot of questions around this like 1 year ago (some 6 months ago), but just want to check if that’s still not possible.

I have requirement to send envelope as(Sender/From) different users/email addresses (changes dynamically based on certain conditions) and do not want sender to appear as user who makes the power automate connection.

Is this possible? or still limitation?

4 replies

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  • Community Moderator
  • 928 replies
  • August 13, 2025

Hello ​@sjambula,

Thanks for reaching out here in the Docusign Community—great to have you here!

Currently, Docusign’s Power Automate connector does not support dynamically sending envelopes from different users. The sender will always appear as the connected user in Power Automate.

The best practical approach is to use a generic sender account for sending envelopes and dynamically customize the email message to include the sender's information.
I hope this information helps. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best Regards,

Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.

 


JohnSantos
Guru
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  • Guru
  • 1073 replies
  • August 13, 2025

@sjambula 

Another option that I found to be very helpful is to use a different API call using an HTTP action to make the request.  You would need to take care of the token in the trigger but once you have that using HTTP requests to call the DocuSign REST API directly (with JWT authentication) gives you more flexibility, control, and scalability than the out-of-the-box DocuSign connector in Power Automate.


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  • Community Moderator
  • 928 replies
  • August 28, 2025

Hello ​@sjambula,

I hope you're doing well! Just checking in to see if the solution above resolved your question. If it did, we’d really appreciate it if you could mark it as Best Answer ✅ — this helps others with similar questions find it more easily.

If there's anything else we can assist you with, feel free to let us know. I wish you a smooth rest of your day!

 

Regards,

Jenny | Docusign Community Moderator

Like 👍and mark it as “Best Answer” so others can find it, too!


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  • Newcomer
  • 1 reply
  • September 29, 2025

Hello ​@sjambula,

Thanks for reaching out here in the Docusign Community—great to have you here!

Currently, Docusign’s Power Automate connector does not support dynamically sending envelopes from different users. The sender will always appear as the connected user in Power Automate.

The best practical approach is to use a generic sender account for sending envelopes and dynamically customize the email message to include the sender's information.
I hope this information helps. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best Regards,

Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.

 

 

This is the method that we’re currently using for a client but it has some shortcomings. For example, because a profile requires a First and Last Name, we’re stuck splitting our client’s company name into two words, like “Client Name” “Sales.” We also have to set the account name to something, so we set that as “Client Name.” Then, the Docusign emails that their recipients receive say “Message from Client Name Sales, Client Name.”

A great fix for this would be to statically set what appears in “Message from,” or to make either Account Name or Profile Name optional fields.