Not able to create Connection on Power Automate for DocuSign

I have the same issues.
By connections I see that all the DocuSign connections are connected.
 

But when I edit a Power Automate flow I get this error:
 

I am experiencing the same issue. I have used DocuSign before, but it suddenly stopped working. Only previously created connections are still available. Creating a new connection returns a 401 error.
The demo connection works fine.

After a lot of back and forth emails with the Docusign support, they finally admitted there is a problem because of the change they rolled out that broke the integration. 

They have raised a bug for it and are working on a fix.

Hi everyone,

Is there any update on this issue? I cannot create new connection in my flow

Thank you.

Is there any update to this? Its gone quiet and the issue is posing us quite a problem at the moment.

How has this issue not been resolved yet? This has to be a high priority fix. The power automate connector is heavily relied upon.

Hi Any update on this issue ? please , need to addresses ASAP . 

Hello Everyone, 

​@PatrickMe ​@ABD_SRJ ​@TERENA ​@Shippers ​@soflabuilds ​@Tiger 

Thank you for engaging with the Docusign Community.

We acknowledge the current difficulties as connections cannot be made to the Production Docusign connector.

This behavior stems from a known product issue that our engineering team is actively investigating. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.

For other community members encountering this same issue, please submit a formal ticket through our portal: Contact Docusign Support | Submit a Help Request.

When contacting support, please cite the internal product ticket STRATEGIC-833 and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.

We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.

Best regards,

Luke  | Docusign Community Moderator

Is there any update to this? We have just noticed the issue on our end. We have been using docusign integration in our power automate flow for a while and apparently the last time we received a successful trigger of envelope status changes was on 12 June 2026. It has been causing quite a lot of issues now. Thanks

Hi, 
Facing the same error, it is deeply affecting our business and it is surprising DocuSign is taking such a long time to resolve this.

Regards,

Venkatesh

Hi, we are still facing this issue, of DocuSign connector for power app, is this resolved. thanks

Hello,

​@Many Rivers, ​@venkateshsridhar, ​@Gnabi, 

Our engineering team is currently investigating a known product issue causing this behavior. To help us resolve this quickly, please open a formal support case so our team can review the issue and raise your request.
If you are experiencing this, please submit a ticket through our portal: Contact Docusign Support | Submit a Help Request.

When you contact support, please include the following information:
Internal product ticket number: STRATEGIC-833

Account Name:
Email Address:
Account ID:

Providing these details allows our technical support team to give you real-time updates on our progress. Thank you for your patience as we work to resolve this. Please let us know if you need any further help in the meantime.   ​​​​

Best regards,

Luke  | Docusign Community Moderator

Hi

We have reported this issue and requested for support. Upon checking the bug status is now Closed, but we are still experiencing the same issue.

 

Does anyone else still have the same issue?

Regards

This issue has been resolved and the updates is being rolled one region at a time. The update is being done by Microsoft so DocuSign have no control on this. They have said it could take up to a week.

I am in Canada and I can now see the fix is done.

Hello Everyone, 

Thank you for sharing this information ​@sankalpc, as it helps keep our community informed. Upon checking internally, we can confirm what the user has mentioned; the product issue is still being worked on globally, and the resolution is being rolled out region by region.

Thank you all for your patience and for sharing these real-time updates.

Best Regards, 
Luke | Docusign Community Moderator

Thanks for sharing this. I am in Australia and I can also confirm that the fix has just been rolled out in my region.

This is now working on my side too. I created a new connection just now. My tenant location is in Australia. 🙂

The connector is working for me now. However, the “Create envelope using template with recipients” action is not pulling the fields within the template. 

Disregard my previous post, I was using the wrong “Action”

Is there any update on the rollout in Europe? It’s still not working for us.