Not able to create Connection on Power Automate for DocuSign

I have the same issues.
By connections I see that all the DocuSign connections are connected.
 

But when I edit a Power Automate flow I get this error:
 

I am experiencing the same issue. I have used DocuSign before, but it suddenly stopped working. Only previously created connections are still available. Creating a new connection returns a 401 error.
The demo connection works fine.

After a lot of back and forth emails with the Docusign support, they finally admitted there is a problem because of the change they rolled out that broke the integration. 

They have raised a bug for it and are working on a fix.

Hi everyone,

Is there any update on this issue? I cannot create new connection in my flow

Thank you.

Is there any update to this? Its gone quiet and the issue is posing us quite a problem at the moment.

How has this issue not been resolved yet? This has to be a high priority fix. The power automate connector is heavily relied upon.

Hi Any update on this issue ? please , need to addresses ASAP . 

Hello Everyone, 

​@PatrickMe ​@ABD_SRJ ​@TERENA ​@Shippers ​@soflabuilds ​@Tiger 

Thank you for engaging with the Docusign Community.

We acknowledge the current difficulties as connections cannot be made to the Production Docusign connector.

This behavior stems from a known product issue that our engineering team is actively investigating. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.

For other community members encountering this same issue, please submit a formal ticket through our portal: Contact Docusign Support | Submit a Help Request.

When contacting support, please cite the internal product ticket STRATEGIC-833 and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.

We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.

Best regards,

Luke  | Docusign Community Moderator

Is there any update to this? We have just noticed the issue on our end. We have been using docusign integration in our power automate flow for a while and apparently the last time we received a successful trigger of envelope status changes was on 12 June 2026. It has been causing quite a lot of issues now. Thanks