+1I have been using DocuSign before and suddenly it has stopped working for me. Only the previously created connections exist. New connection gives 401 error.
It works fine for demo connection.
The connection does not work even without cloudflare proxy.
Best answer by Luke.Cervantes
Hello
Thank you for engaging with the Docusign Community.
We acknowledge the current difficulties as connections cannot be made to the Production Docusign connector.
It appears that you have successfully raised a support case regarding this matter. This behavior stems from a known product issue that our engineering team is actively investigating. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.
For other community members encountering this same issue, please submit a formal ticket through our portal: Contact Docusign Support | Submit a Help Request.
When contacting support, please cite the internal product ticket STRATEGIC-833 and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.
We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.
Best regards,
Luke | Docusign Community Moderator
I have the same issues.
By connections I see that all the DocuSign connections are connected.
But when I edit a Power Automate flow I get this error:
I am experiencing the same issue. I have used DocuSign before, but it suddenly stopped working. Only previously created connections are still available. Creating a new connection returns a 401 error.
The demo connection works fine.
+1After a lot of back and forth emails with the Docusign support, they finally admitted there is a problem because of the change they rolled out that broke the integration.
They have raised a bug for it and are working on a fix.
Hello
Thank you for engaging with the Docusign Community.
We acknowledge the current difficulties as connections cannot be made to the Production Docusign connector.
It appears that you have successfully raised a support case regarding this matter. This behavior stems from a known product issue that our engineering team is actively investigating. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.
For other community members encountering this same issue, please submit a formal ticket through our portal: Contact Docusign Support | Submit a Help Request.
When contacting support, please cite the internal product ticket STRATEGIC-833 and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.
We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.
Best regards,
Luke | Docusign Community Moderator
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