Can a Retailer Fake a DocuSign Signed Contract?

if the sender not enable IDV for the recipient, docusign not verify the recipient. it only send a email to the recpient and recipient can open the link in the email and sign the name which sender set for this recipient. 

the signing action record can find in the summary of this envelope.

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Thanks Hengfeng, but I do not understand your answer.

I have since reviewed my email history and see that there is no request to sign the contract that I see in my DocuSign history.  Furthermore the contact has a 3 day right of recission and the date of the contract coincided with the date of installation, so I certainly did not sign a contract on the very day that the tech arrived to install the system/.  I now see that DocuSign is a scam and cannot be relied upon.

@Steph_M 

If you have the Certificate of Completion for the document, it will show the email where the DocuSign was sent, date when it was signed, and may also have the location where it was signed. If you do not have it, you should be able to request it from whoever sent the forms for signature.

The Certificate of Completion is (to the best of my knowledge) the part that “proves” who provided the signature.

So -yes, it is possible for a company to send a document for “Jane Smith” to Susan_Jones@email. com - but the Certificate will show that the document was sent not sent to Jane, even if her name is the one “signed” on the documents.

hope this helps

mr1

Thanks for the reply.

I think the “proof” would be in the envelope location, but I don’t have permission to access this information.

Hi ​@Steph_M ,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

Thanks for the follow-up.

No, I haven’t been able to resolve my problem.  I don’t have access to the Certificate of Completion, so I do not know if the above answer is correct.

From reading the DocuSign documentation I think (?) I have to have the “Envelope” data, to which I do not have access.

Is there someone at DocuSign that deals with fraud?   I think that’s where we are at this point.  I may have to take them to court to cancel the illicit “contract”

~ Steph

Hello ​@Steph_M,

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site.

Please click the link below for up-to-date information on how to let Security know about   phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting  

There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.