Hi Everyone!
I need help urgently. I’m trying to sign a funding document and I’ve encountered all kinds of issues with IDNow verification.
The IDNow agents mentioned that I have the “old type of Nigerian passport” (I just got it in 2023) and my new Hungarian permanent residence permit card isn’t the exact type on their system.
It’s been quite frustrating trying to contact Docusign because IDNow can’t fix this except DocuSign says so.
I checked, my passport & residence permit are acceptable because it’s within PRADO.
The sender has reached out to Docusign about 3 weeks ago, still no response.
The envelope ID is 9041C569-4075-4BB6-90F5-17DB8B85F6EE
Really appreciate a prompt response.
Thank you!