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Our organization recently changed domains. This caused all the Docusign issues mentioned in other ideas, but another problem we had was that people’s email addresses in templates did not update. We had to quickly go in and edit thousands of template recipients to prevent future envelopes from going into ghost accounts.
It would be beneficial to every organization that does a domain change if changing the domain of a user’s account also changed every reference to that account in existing templates. It will save time for both clients and customer service reps by reducing the calls they get related to domain changes (which they have informed me are many).
Thank you very much!
