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We have 2 docusign accounts. One for real estate sales and the other for our property management company. We have the same notification preferences set for both accounts.
The sales account ALWAYS send us an email when any signer first views their envelope. The property management account has NEVER sent us an email when a signer first views an envelope.
After multiple back and forth troubleshooting sessions with support they cannot figure out why and suggested that we make an enhancement suggestion here. So that is what we are doing even though this is already a feature in DocuSign that works on one account and has never worked on our other account. Has anyone else experienced this type of issue?
