DocuSign Does Not Retain Sensitivity Labels of DOCX Files (Feature Request)

Hello DocuSign Community,

We’ve observed a limitation in the DocuSign platform regarding sensitivity labels applied to DOCX files. While DocuSign successfully retains labels for PDF files throughout the signing process, DOCX file labels are lost if the DOCX is used as starting input in an eSignature workflow.

📌 Feature Request

We request that DocuSign enhance its platform to preserve the sensitivity label of a DOCX file when it is used to initiate an eSignature workflow. This would align DOCX handling with current PDF behavior and support compliance with corporate information protection policies.

🔍 Current Behavior

• PDF files retain their sensitivity labels after signing.
• DOCX file labels are lost if the DOCX is used as starting input in an eSignature workflow.
• Signed documents are final and non-editable, including their labels.

✅ Why This Matters

• Supports compliance with corporate and legal standards.
• Reduces manual intervention and risk of sensitivity label loss.
• Enhances document traceability and security.
• Aligns DOCX workflows with existing PDF capabilities.

I invite feedback from other users and the DocuSign product team. If this feature would benefit your organization, please upvote or share your use case to help prioritize its development.

Thank you for your attention and support!