+2I’d like to share a concern regarding email deliverability. Many users who rely on spam filters are reporting that DocuSign emails are being flagged with unusually high spam scores. This could lead to important messages being missed or delayed.
It would be great if the email configuration could be reviewed to ensure best practices are followed and spam scores are minimized.
Thanks for considering this feedback, and please let me know if there's a more appropriate place to submit it.
Thanks so much for this Idea
We recommend adding DocuSign’s system sending email addresses to your safe senders list, whitelisting DocuSign domains, and configuring spam filters or security software to ensure those allowlisted domains are accepted. You can find more detailed guidance here:
Why aren't my signers receiving Docusign Notification emails?
Security for DocuSign eSignature | Docusign
Regards,
Melanie | Docusign Community Moderator
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