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Brand Document Icon

Categories:eSignature
  • November 12, 2025
  • 2 replies
  • 13 views

Forum|alt.badge.img

Hello, when creating a brand profile and the header background is white, the pencil or document icon on the preview appears to be black. However, it is still white on the actual email making it invisible if the background is white. 

When the icon is downloaded, it is confirmed to be white and has a transparent background therefore it only is visible if the background is in a different color. 

It would be helpful for its color can be controlled as well or the preview to be accurate. 

Brand Preview
Screenshot from an email

 

The pencil or document icon which appears to be black since it is white with transparent background. 


Please see the attached images for reference. Thank you! 

2 replies

Forum|alt.badge.img+14
  • Community Moderator
  • March 21, 2026

@Bea.Corado, we’re thrilled to share that this idea has been delivered! Upon testing, the icon no longer disappears against a white background in the final email. Please refer to the image below for confirmation.

Thank you again for your valuable feedback!

 

Regards,

Jenny | Docusign Community Moderator


Forum|alt.badge.img+14
  • Community Moderator
  • March 21, 2026
Idea SubmittedDelivered