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New Voice
November 3, 2025
Idea Submitted

Automatically Save Mobile Numbers for Approvers in DocuSign eSignature

Categories:eSignature
  • November 3, 2025
  • 2 replies
  • 70 views

Description:
When building approval requests in DocuSign eSignature, the system conveniently remembers previously entered email addresses for approvers. However, it does not retain their mobile numbers, even if those were used for SMS authentication in prior envelopes.

This results in repetitive manual effort:

  • I must re-enter mobile numbers each time.
  • Or navigate to My Preferences → Contacts, locate the auto-created contact, and manually edit it to add the mobile number.

Business Impact:
This behavior is inefficient and affects productivity, especially for frequent approvers across multiple workflows. It also increases the risk of errors in high-volume approval processes.

Request:
Please enhance the contact management feature so that:

  • Mobile numbers used for SMS authentication are automatically saved alongside email addresses.
  • These numbers are pre-filled when the same approver is added to future envelopes.

2 replies

Community Moderator
November 25, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Community Moderator
March 12, 2026

Thanks for submitting this idea, ​@Gitansh. We appreciate you taking the time to share it with us.

Our team is actively working through all submitted Ideas, and while there’s no update to share just yet on this one, we’ll follow up if there’s a status change. Thanks for your patience and input.

 

Regards,

Jenny | Docusign Community Moderator