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Active Voice
January 13, 2025
Parked

Auto delete contacts in user's account

Categories:eSignature
  • January 13, 2025
  • 4 replies
  • 90 views

We would like the ability to auto delete contacts in user’s accounts based on a lapsed timeframe or some other criteria.
The reason for this is that when an envelope is created the contact will be stored automatically in the user’s address book and stay there until the user manually removes it.  How compliant this is with UK and EU GDPR is concerning.  We would like an ability to automatically delete contacts after e.g. 6 months of last use.  We would like an ability to favourite contacts so they are not deleted where maybe we will be working with them again in the future but maybe outside of the 6 month timeframe.

4 replies

Jochen Homborg
New Voice
New Voice
October 29, 2025

We would like the ability to auto delete contacts in user’s accounts based on a lapsed timeframe or some other criteria.
The reason for this is that when an envelope is created the contact will be stored automatically in the user’s address book and stay there until the user manually removes it.  How compliant this is with UK and EU GDPR is concerning.  We would like an ability to automatically delete contacts after e.g. 6 months of last use.  We would like an ability to favourite contacts so they are not deleted where maybe we will be working with them again in the future but maybe outside of the 6 month timeframe.

In addition, there is a legal obligation to do so (at least in the EU) https://gdpr-info.eu/art-17-gdpr/
This function, which is available via the Rest API, should also be selectable via the UI.

Respected Advisor
October 29, 2025

The address book needs some revamping. This seems like a good start.

MR1
Docusign Employee
January 10, 2026

Thanks for sharing this idea with us, ​@AdamOC. We’ve reviewed it and appreciate the thought behind it.

At this time, we’re not planning to pursue this request, so we’ve marked it as parked. 

While it’s not on our current roadmap, ideas like yours help inform future direction if priorities change.

Thanks again for contributing your input

Best regards,
Marco | Docusign Community Moderator

Docusign Employee
January 16, 2026
Idea SubmittedParked