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Idea Submitted

Allow Expiration and Reminder Values Set from Salesforce to Sync back after they are updated in Docusign Account

Categories:Developer ExperienceeSignature
  • April 24, 2025
  • 0 replies
  • 23 views

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Currently as part of the Docusign Apps Launcher package we do get the expiry date field on Docusign status object which is calculated while sending an envelope out for signature based on an end user input for Reminder and Expiration setting.

After the envelope is sent, any updates to the reminder and expiration date value made from within the Docusign Account on the envelope, does not allow for these data point to sync back into Salesforce, creating an inconsistent reporting for our Business partners to track document out for signature.

The Docusign Connect for Salesforce (webhook) also does not expose these parameters as Docusign Fields for us to map back to the Docusign Status object.