Hi my name is Eric and I'm on the Docusign Developer Support team.

To complete the 20 API calls, you must perform the following steps:

1. Create an Integration key
2. Perform the authentication of the Integration Key (JWT, Authorization Code Grant or Implicit Grant).
3. Obtain the access token to be able to use our API.
4. In this documentation there is a step-by-step example of how to do the above using the JWT authentication method https://developers.docusign.com/platform/auth/jwt/jwt-get-token/
5. In this link you will find information about the Go-Live process, it is important not to have errors during the 20 API Calls or polling violations https://developers.docusign.com/docs/esign-rest-api/go-live/
6. Here you will find our Postman library of all our endpoints https://developers.docusign.com/tools/postman/

There is another possibility of using our SDKs and with them doing the Go-Live process, this way you only have to configure the SDK in the programming language you want and make examples of use of our endpoints automatically https://developers. docusign.com/docs/esign-rest-api/sdks/

If it is not possible to solve the problem, I recommend that you open a ticket with direct support so we can help you in a better way. https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

Regards,

Eric | Docusign

Hi Eric,

Thank you for your guidance and detailed steps to get 20 successful calls. 

By following these steps we successfully reached to get access tokens of JWT, renewed them within 1 hour time successfully and after getting 20 successful calls submitted the app for review.

Unfortunately, the review has failed and we are suggested to get OAuth 2.0,since the procedure we adapted will end in Sep 2024!

All the screenshots are attached here for your reference and further advice please.

Best regards, 

Mohammad Abdullah Butt. 

Hi Mohammad Abdullah Butt,

I hope this finds you well, 

I have checked your integration key and found that in the Go-Live Process you are having an error in the following call, you are entering the endpoint /restapi/v2.1/accounts/6bxxxxc4-exxx-48cd-8c7f-542d1cfb216b/ brand
Brand is not a valid option, it must be brands, try to solve this problem by modifying the endpoint, the valid option is like this restapi/v2.1/accounts/6bxxxxc4-exxx-48cd-8c7f-542d1cfb216b/ brands

If the problem persists, it will be necessary to open a ticket with Docusign's internal support so they can further review what is happening.

Regards,

Eric | Docusign