Difficulty in Going Live

Question

For three days, I have clicked the button for Promote to Production. I click through to my paid account, select the user there, and the system then says there will be a go live decision in 48 hours.

24 hours later, I go back, and the Promote to Production.

Looking to contact someone in Support fails, as the question mark only has the Support Center, and no option to contact support.

How, exactly, do I go live if the automated system doesn’t work and there isn’t support to contact? Or do I need to rewrite my integration to use a service that actually works?

Iandro.Simoes · Accepted Answer

Hi,Thanks for reaching out to Docusign Community.You can create a case by selecting the Manage Cases option in the Support Center. I recommend choosing the case type "Other Products and Integrations" so the proper team can assist. See the guide below about how to open a case.https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US#HowtoopenaSupportCasePlease provide the integration key, email used to request Go-Live, and account ID in the case description so we can check what's going on. Do not share account information here in the Community, as this is an open channel.Best regards,

rkolosky · Answer

Thank you, Landro.Why is it so difficult to get help? And why don’t any of the sales teams know anyone who can help?

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