Hello ​@Sebby1975,

Thank you for reaching out here in Docusign Community.

I sincerely apologize for the inconvenience and frustration this experience has caused you. This is certainly not the level of service we aim to provide.

I understand that you were expecting a 30-day free trial, but were charged upon sign-up. I completely recognize how concerning this can be, and I appreciate you taking the time to let us know.

Rest assured, we will help you resolve this. I see you mentioned that a callback has already been scheduled with our Customer Support team to process your refund request, and they will contact you within 1 business day as promised. If you do not hear from them within that timeframe, please let me know and I will personally follow up to ensure this is prioritized and you can send me a private message and share the case number.

In the meantime, if there is anything else I can assist you with or if you have any additional details you’d like us to review and check, please feel free to let me know.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator