Newcomer

Worse customer service experience in my 50 years on this planet

Forum|Forum|9 months ago
November 2, 2025
2 replies
125 views

I signed up thinking I'd be getting a 30 day free trial. Little that I knew that the company charged me $53 CAN, upon signing up. I tried to get in touch with customer service. There's absolutely no way to get a simple response from anyone. I ran are in circles for hours. I decided to call sales. Because this department of course has live agents. The only thing I got help with was to set up a phone call from Customer service within 1 business day. To get my refund. I am terribly disappointed with the service. What a waste of time.

Customer Support

M

marco.tanglao

Docusign Employee

Hello @Sebby1975,

Thank you for reaching out here in Docusign Community.

I sincerely apologize for the inconvenience and frustration this experience has caused you. This is certainly not the level of service we aim to provide.

I understand that you were expecting a 30-day free trial, but were charged upon sign-up. I completely recognize how concerning this can be, and I appreciate you taking the time to let us know.

Rest assured, we will help you resolve this. I see you mentioned that a callback has already been scheduled with our Customer Support team to process your refund request, and they will contact you within 1 business day as promised. If you do not hear from them within that timeframe, please let me know and I will personally follow up to ensure this is prioritized and you can send me a private message and share the case number.

In the meantime, if there is anything else I can assist you with or if you have any additional details you’d like us to review and check, please feel free to let me know.

Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.

M

marco.tanglao

Docusign Employee

Hello @Sebby1975

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.

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