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Dear DocuSign Support,

We would like to verify the authenticity and timeline of a DocuSign transaction related to the following Envelope ID: B7A459E9-FB2D-4FCC-8335-45C66F4D3738.

Context:
We are analyzing two signed PDF files and two Certificates of Completion that appear to belong to this envelope.
However, we observed two different timestamps and certificate chains:

- The CoCs show the "Signed" event as 09-Dec-2024 at 07:37:25 (Pacific Time).
- One PDF also displays this same timestamp in its footer.
- The second PDF, however, shows a later timestamp (30-Jul-2025 03:35:17-07:00) with a DigiCert AATL certificate instead of Entrust.

We kindly request your official clarification on the following points:

1. Do both PDFs belong to the same envelope (ID above)?
2. Is the "Signed" event on 09-Dec-2024 the legally binding signature for the envelope?
3. Does the later 30-Jul-2025 timestamp correspond to a re-sealing or re-export by DocuSign, not a new signature?
4. Is the coexistence of Entrust and DigiCert certificates within the same envelope expected due to certificate rotation?
5. Can you confirm that the Certificates of Completion are valid and authentically signed by DocuSign?

We cannot attach the files here for confidentiality, but we can provide them securely if required for validation.

This clarification is needed for compliance with our IT audit.

Thank you for your technical confirmation.

Kind regards,  

Hello ​@Lion.auck,

Thanks for reaching out to the Docusign Community -- great to have you here! Appreciate the detailed inquiry.

Since this is a community forum, we are only able to provide general information or guidelines, but we do not have access to specific document details. To ensure a thorough and secure review, we kindly recommend submitting a support ticket to Docusign support to further review your documents. Kindly note that for privacy and security reasons, envelope information can only be shared with the sender or recipient of the envelope.

👉 How do I contact Docusign Customer Support?

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best Regards,

Jenny | Docusign Community Moderator

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