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Urgent support needed on fraudulent activity with Docusign

  • February 6, 2026
  • 1 reply
  • 6 views
F
Newcomer
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I have a serious concern about fraudulent activity with Docusign which has cost me financially.  I submitted a case two weeks ago and have not received any response.  Despite searching through every part of Docusign, I have been unable to locate any telephone number to speak to anyone at all.  It seems the account holder with the company concerned will be able to escape having to answer for this fraudulent activity which is very difficult for me to understand.  Can anyone assist please?  Thanking you in advance.

I have had to select a category to be able to post, however I am unable to see one in regards to my problem.  Apologies if I have made an incorrect selection.

1 reply

J
Community Moderator
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  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • February 6, 2026

Hello ​@fitch10789,

Thanks for reaching out and welcome to the Docusign Community!

I’m sorry you’re dealing with this, I know situations involving potential fraud can be stressful and difficult to navigate.

DocuSign does take these matters seriously, and there is a dedicated channel for reporting fraud‑related concerns. You can submit a report directly through DocuSign’s i‑Sight fraud reporting portal, which ensures your case reaches the appropriate internal team for review.

You can access it here:
👉 DocuSign i‑Sight Fraud Reporting Portal

For more information on how to report fraud or abuse, please refer to this official guidance:
👉 Incident Reporting – Security Concerns

I hope this information helps. If you need anything else or have additional questions, please feel free to reach.

 

Regards,

Jenny | Docusign Community Moderator

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