I have sms texting option for sending envelopes. When we do not need to send via sms we have simple unchecked the box. As of yesterday, we are not able to uncheck the sms option. The box is grayed out and we have not made any changes in our settings. How can we fix this?
Best answer by Ma.Cubio
Hi
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
You may disable SMS delivery from your Account Settings. Navigate to Admin > Security Settings and select Disable recipient authentication for this account > Save. This will remove SMS and account login options for access and signatures.
If you are still unable to uncheck the SMS box on the existing template you’re working on, we highly recommend that you create a new template instead.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
Hi
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
You may disable SMS delivery from your Account Settings. Navigate to Admin > Security Settings and select Disable recipient authentication for this account > Save. This will remove SMS and account login options for access and signatures.
If you are still unable to uncheck the SMS box on the existing template you’re working on, we highly recommend that you create a new template instead.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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