Unable to start plan upgrade

Hello ​@Ekrekr,

Thanks for reaching out, and welcome to the Docusign Community! We understand that you’re experiencing issues upgrading your plan due to an error, and we apologize for the inconvenience.

Could you please try these troubleshooting steps?

1. Clear cache/cookies
2. Try different browser(s)
3. Incognito
4. Different device
5. Different Internet network such as on a mobile device using data with Wi-Fi disabled.
6. Try using VPN, or if on one already, disconnect from VPN and try again
7. Attempt different payment method/card

If you require any further assistance, please don't hesitate to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

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Hi Jenny,

I have done all these generic troubleshooting steps, and still the same issue.

Can you view the actual error log that’s happening on the server? You shouldn’t be throwing “unknown error”.

Elias

Hello Elias,

Thank you for the update, we’ve confirmed the issue and our engineering team is actively investigating under ticket ID [PLG - 56323]. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
👉 Open a Support Case

Here if you need us!

Sincerely,
Jenny  | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hello ​Elias,

Thank you for your reply. 

To further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Email linked to the account:

Looking forward to your update. Here if you need us!

Sincerely,

Jenny | Docusign Community Moderator

Hello ​@Ekrekr,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best Regards,

Jenny | Docusign Community Moderator