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When I type in a recipient’s name and email address it looks great until something happens, and suddenly I get messages under each recipient's email address that “it cannot be saved, and try again later.” What am I doing wrong? I have less than 30 recipients, and the document is only one page long. Any help is greatly appreciated.
Solved
Trouble in adding recipient
+2- New Voice
Best answer by Interested Learner
Jenny,
Thanks for the response. I figured out that in my FREE trial as an educator, I could only list 5 individuals per envelope. Anything above that provided the error message. I have decided not to move forward with an account on Docusign, but thank you so much for getting back to me.
Marcia
+2- New Voice
When I type in a recipient’s name and email address it looks great until something happens, and suddenly I get messages under each recipient's email address that “it cannot be saved, and try again later.” What am I doing wrong? I have less than 30 recipients, and the document is only one page long. Any help is greatly appreciated.
- Community Moderator
Hello
Thanks for reaching out to the Docusign Community -- great to have you here.
To assist you better, could you please share a screenshot of the exact error message? Also, does this problem occur with all envelopes you create or just this particular one?
Looking forward to hearing from you.
Best Regards,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Best Regards,
Jenny | Docusign Community Moderator
+2- New Voice
- Answer
Jenny,
Thanks for the response. I figured out that in my FREE trial as an educator, I could only list 5 individuals per envelope. Anything above that provided the error message. I have decided not to move forward with an account on Docusign, but thank you so much for getting back to me.
Marcia
- Community Moderator
Hello
Thanks for the update,
If you require any further assistance, please don't hesitate to reach out.
Here if you need us!
Best Regards,
Jenny | Docusign Community Moderator
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