Signatures by candidates without a visual signature on document in PeopleDoc/DocuSign

Question

We have recently noticed amongst multiple document signature cases that the candidate is not putting a physical signature on the document and instead the system shows a blue "Completed".
The system describes that they signed using mobile, although we have do not add mobile authentication options to the signature flow process.

We tested the system and after clicking "Finish", the system no longer asks the candidate to add a signature. Is there a way to restrict the system so that candidate would have to add a signature and how?

Michael.Rave · Accepted Answer

​@Piia PärnasteIt sounds like you are not adding signature fields to the document when creating the envelope and assigning them to the recipient.We highly recommend doing this as it will prevent you from ending up in the current situation. Only when a recipient has no fields pre-placed are they able to drag and drop fields onto the document themselves. They might forget to do this, which results in the unsigned document you described.

marco.tanglao · Answer

Hello ​@Piia Pärnaste,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Marco | Docusign Community Moderator

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