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We have recently noticed amongst multiple document signature cases that the candidate is not putting a physical signature on the document and instead the system shows a blue "Completed".
The system describes that they signed using mobile, although we have do not add mobile authentication options to the signature flow process.

We tested the system and after clicking "Finish", the system no longer asks the candidate to add a signature. Is there a way to restrict the system so that candidate would have to add a signature and how?

​@Piia Pärnaste 

It sounds like you are not adding signature fields to the document when creating the envelope and assigning them to the recipient.

We highly recommend doing this as it will prevent you from ending up in the current situation. Only when a recipient has no fields pre-placed are they able to drag and drop fields onto the document themselves. They might forget to do this, which results in the unsigned document you described.

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