Paid user and not time for renewal-all info missing

Question

I am a paid user and last yearly payment was made 4.28.25 so the year is not expired yet. All of my prior work is missing and I am listed as a nonpaying user.

Jenny.Martin · Accepted Answer

Hello ​@Monica Case,Thanks for reaching out, and welcome to the DocuSign Community!Since you’re seeing a non‑paying status and missing prior work, it’s possible that you may have multiple DocuSign accounts under the same email address. If so, please check whether you can switch accounts to confirm you’re logged in to the correct one.👉 Switch Between DocuSign AccountsIf you don’t see the option to switch accounts, I recommend reaching out to DocuSign Support so they can investigate this further.👉 Open a case in the DocuSign Support CenterAlternatively, you can send me your account details (name, email, and Account ID) via DM, and I can look into this for you.Best Regards,Jenny | Docusign Community ModeratorIf this helped,like 👍and mark it as “Best Answer.”

Jenny.Martin · Answer

Hello ​@Monica Case,I hope you're doing well.I'm following up on the above solution provided. Could you please confirm whether itaddressed your question? If it did,can you please mark it asBest Answer✅" to assist other users with similar inquiries and improve its visibility.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny |Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.