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Is anyone else dealing with this kind of headache right now? Never had to deal with Docusign customer support until recently.
Before my renewal date, I tried to downgrade my plan, but the system wouldn’t let me make any changes or remove a user. I reached out to chat support right away, so there should be a record/transcript of that.
After that, I got an email from a rep saying he’d take care of it. I figured it was handled… but then I got charged $480 instead of the $240 plan I was trying to switch to.
Since then, I’ve contacted support multiple times. Every live agent seems to understand the issue in the moment, but the follow-up emails either miss the point or don’t actually resolve anything. It’s been a really frustrating loop.
At this point, I’m just trying to get a refund for the overcharge + confirm my plan has been downgraded...
Has anyone else run into this? How did you actually get it resolved? Would really appreciate any help or if a moderator can step in and take a closer look.
TIA!
