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Missing document in my account

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Signed a document last year and I forgot to save it. I can't seem to find it in my account. Please help.

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M

marco.tanglaoAnswer

Docusign Employee

Hello @PitouYoupiPouf

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you are missing the envelope on your account.

Your filter might be not set to all as what is visible on your account is for the past six months only.

You may follow the steps provided in the link below on how to update your filter.

Why are envelopes missing from my inbox?

I hope this helps and let me know if you need any help.

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

M

marco.tanglao

Answer

Docusign Employee

Hello @PitouYoupiPouf

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you are missing the envelope on your account.

Your filter might be not set to all as what is visible on your account is for the past six months only.

You may follow the steps provided in the link below on how to update your filter.

Why are envelopes missing from my inbox?

I hope this helps and let me know if you need any help.

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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M

marco.tanglao

Docusign Employee

Hello @PitouYoupiPouf

Thank you for marking my suggestion or the information I provided as best answer.

This will help other members that might have similar question with you.

You can always reach out to us if you need any help.

Best regards,
Marco | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.