Lost contract

Question

I am on a trial version and I have an envelope that has not reached its thrird signor even after three resends and an email change. How do I fix this? The email is correct, Its not in spam and docusign.net and .com are whitelisted. Docusign will not let me speak to an agen when on a trial version.

Noralynn.Niduaza · Accepted Answer

Hi ​@DSUNNY,Thank you for getting back to me and for providing the envelope ID.I’ve shared your message with the right team so they can take a closer look. It appears that the envelope sent to the recipient was determined as “EmailSuppressedforFraud/Spam”. An internal adjustment has been made to prevent this from happening again.Please note that this change does not apply retroactively to envelopes that have already been sent. A new envelope will need to be created, and no edits to the existing envelope.If my response helped solve your question, could you click the “Best Answer ✅” button below the post? That helps others in the Community find trusted answers faster.Thanks for being part of the Docusign Community!Best regards,Noralynn | Docusign Community Moderator

Noralynn.Niduaza · Answer

Hi ​@DSUNNY,We appreciate you reaching out to the Docusign Community and are pleased to have you here.I’m sorry that you are having an issue with the envelope sent for multiple signers. We apologize for the inconvenience the issue is causing. Let me help you with this. To better assist, please provide the Envelope ID so I can check and review the delivery status. Kindly refer to this article on how to Locate a Docusign envelope ID.Thank you, and I look forward to your reply!Best regards,Noralynn | Docusign Community Moderator

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