Login Errors on Free Trial

Question

I am trying to fill out a package I received in my email, but DocuSign keeps looping me back to the login page. After logging in, my home portal isn't displaying anything in my inbox. The email I used to log in is the same email I received the form through. I've also tried accessing the package via the security code, but I'm running into the same problem. I am currently operating on the free trial. And, I'm unable to contact DocuSign for support because the “Chat with us” button on the support page is unresponsive.

Jenny.Martin · Answer

Hello ​@Sophy Tan,Thanks for reaching out,and welcome to the Docusign Community!You don't actually need to log in (or have an account at all) to sign. Opening the “Review Document” link in the notification email starts the signing session directly. Try that first, using the most recent email you received.A question that might explain the empty inbox: Was your account created before the envelope was sent, or after? Envelopes are routed to the email address at the time of sending, so if the account is brand new, the envelope may not be associated with it yet; it will still be accessible via the email link, just not visible in your account.For the login loop itself, this is usually a browser/session issue. Try:A different device or browserAn incognito/private windowClearing your browser cache and cookies, then reopening the email linkIf you're still stuck after that, send us a private message with the security code from the notification email, and we'll check the envelope status on our end.Let us know how it goes!Best Regards,Jenny | Docusign Community ModeratorIf this helped,like 👍and mark it as “Best Answer”

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.