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I am trying to fill out a package I received in my email, but DocuSign keeps looping me back to the login page. After logging in, my home portal isn't displaying anything in my inbox. The email I used to log in is the same email I received the form through. I've also tried accessing the package via the security code, but I'm running into the same problem. I am currently operating on the free trial. And, I'm unable to contact DocuSign for support because the “Chat with us” button on the support page is unresponsive.
- Community Moderator
Hello
Thanks for reaching out, and welcome to the Docusign Community!
You don't actually need to log in (or have an account at all) to sign. Opening the “Review Document” link in the notification email starts the signing session directly. Try that first, using the most recent email you received.
A question that might explain the empty inbox: Was your account created before the envelope was sent, or after? Envelopes are routed to the email address at the time of sending, so if the account is brand new, the envelope may not be associated with it yet; it will still be accessible via the email link, just not visible in your account.
For the login loop itself, this is usually a browser/session issue. Try:
- A different device or browser
- An incognito/private window
- Clearing your browser cache and cookies, then reopening the email link
If you're still stuck after that, send us a private message with the security code from the notification email, and we'll check the envelope status on our end.
Let us know how it goes!
Best Regards,
Jenny | Docusign Community Moderator
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+1- New Voice
Hello Jenny,
Thank you for your response! I created my account after I received the initial package invitation because the invitation button led me to a login page. I tried all of the methods you outlined to solve the login loop, but the email link still leads me to my empty homepage. I have sent a private message to the docusign community with my security code.
- Community Moderator
Hello
It looks like we haven't received your message yet. Could you please send me a private message with the security code so I can assist you further?
Best Regards,
Jenny | Docusign Community Moderator
+1- New Voice
Hi Jenny,
I reached out to my senders directly and they helped me resolve the issue. Thank you for the suggestions!
Best,
Sophy
- Community Moderator
Hi again,
That’s great to hear, glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.
Wishing you a smooth rest of your day!
Best Regards,
Jenny | Docusign Community Moderator
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