Is there a way to retrieve content inputted into an agreement by recipient?

Question

My client had started an agreement and filled out majority of the form, only had to sign it and send it back. They were unable to access it, so I resent it with an updated access code. When I resent it to them, the information they filled in was erased and the form was completely blank - forcing them to restart from scratch. Is there a way I can retrieve the field data they inputted earlier? Why was their information deleted when I resent them the agreement? I think it is because I “corrected” the document and inputted a new access code...

Page 1 / 1

When doing corrections, the only things not safe from getting wiped out are completed/signed sections. So if recipient 1 signs, and recipient 2 gets halfway through and you correct it, the recipient 2 input will be gone but recipient 1’s portion remains unchanged. Not sure if it wipes on re-send or on new code.

Drewcifer · Answer

When doing corrections, the only things not safe from getting wiped out are completed/signed sections. So if recipient 1 signs, and recipient 2 gets halfway through and you correct it, the recipient 2 input will be gone but recipient 1’s portion remains unchanged. Not sure if it wipes on re-send or on new code.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded