Is there a way to retrieve content inputted into an agreement by recipient?

Question

My client had started an agreement and filled out majority of the form, only had to sign it and send it back. They were unable to access it, so I resent it with an updated access code. When I resent it to them, the information they filled in was erased and the form was completely blank - forcing them to restart from scratch. Is there a way I can retrieve the field data they inputted earlier? Why was their information deleted when I resent them the agreement? I think it is because I “corrected” the document and inputted a new access code...

Drewcifer · Accepted Answer

When doing corrections, the only things not safe from getting wiped out are completed/signed sections. So if recipient 1 signs, and recipient 2 gets halfway through and you correct it, the recipient 2 input will be gone but recipient 1’s portion remains unchanged. Not sure if it wipes on re-send or on new code.

Jenny.Martin · Answer

Hello ​@soha,I hope you are doing well.If you found the response to be a useful solution to your question, could you please click the "Best Answer✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.Best Regards,Jenny | Docusign Community Moderator

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