I Cant Create An Envelope

Hello ​@Regmac8888,

Thank you for reaching out here in Docusign Community.

Sorry to hear that you are having issue to create an envelope. 

Are you missing the “send an envelope” option or are you getting an error message when creating an envelope?

Can you also share the case number so I can check your callback request and reach out to the assigned owner and ensure that you will receive a phone call.

I hope to hear from you soon.

Best regards,
Marco | Docusign Community Moderator

Thank for you for responding! no the button it still there but it just goes in circles and times out.  Keep in mind I was supposed to have someone call me today and nothing.  Ridiculous.  Im pretty much done and I want compensation now for time loss.

​@Regmac8888 

Thanks for sharing the case number. 

I sent a message to the case owner, reached out to our support team to monitor and ensure that you will receive a phone call.

I noticed in your case that you provided your availability between 11AM to 3PM CST and requested to have a specific time for callback.

Please expect that you will be contacted at 11AM CST.

Any adjustment you can share via support case.

Best regards,
Marco | Docusign Community Moderator

Case Number: 16701771

Account Number: 155708411-na4

Subject: unable to create envelope

We tried calling you, but were unable to reach you. There is no available voicemail that you set up.I’m currently helping other customers, so I am unable to call you again.

We would like to apologize for the inconvenience you experienced when sending envelopes. I do understand that you are requesting a refund. Upon checking your account, I see that it is not eligible for a refund because it is beyond 30 days from the date of purchase. Please check our Docusign Refund Policy  for more information. No worries, the account is already being downgraded to free. 

Please let me know if you need further assistance. 

Thank you,

Alissa |  Docusign Customer Support

This was my response:

Please call again.  I see numbers come in all the time.  I need to know what number you are calling from.  Also, I still don't understand the policy if I can't use the product, in addition waiting several days.  I m still trying to use docusign but the service and program is not working and extremely frustrating and difficult

Hello ​@Regmac8888,

I hope you are doing well. 

I reviewed your case and it looks like it was rescheduled today.

The phone number we are calling from has been shared and I hope that you can get in touch with the representative who will call you.

Best regards,
Marco | Docusign Community Moderator

Hello ​@Regmac8888 

I hope you are doing well. 

I don’t see any update on your case and I sent you a private message.

Best regards,
Marco | Docusign Community Moderator
 

​@Regmac8888 

It looks like your case is now closed.

We apologize for any delays and inconvenience that this has caused.

You can always reach out to us if you need any help.

Best regards,
Marco | Docusign Community Moderator

Hello Marco,

Yes I believe Joyce (i believe is her name) called me yesterday and the matters were resolved and thank you for your follow up!