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I cant create an envelope at all. I have follow instructions from deleting cookies and chatting with support. One agent advise me to get a new device!!! Im like huh? I haven’t been able to create a envelope in over two weeks. Support hasn’t been able to assist and they were supposed to call me back today and no phone call. I want to just give up and cancel my subscription because I am behind. This has been the worst experience with docusign. Everyone I speak with, says someone will call you and nothing. I have been having this issue for awhile. At first I thought it was me, but I kept logging in and out hoping it restart on its on. I sent docusign an audit trail and I get this:
Hello Reggie,
I hope you're doing great today.
Our tech team found no error on the API logs. Please try to use a different device and then try to create an envelope again. Please make sure that your internet connection is stable since unstable connection would also cause that kind of error.
Our tech team found no error on the API logs. Please try to use a different device and then try to create an envelope again. Please make sure that your internet connection is stable since unstable connection would also cause that kind of error.
I dont have another device, everything else works on this device except this program! Customer service isn’t helpful either. I was told an supervisor will email me and no response. I want answers or my money back.