Hello ​@Joanna-Sundharam,

Welcome to the Docusign Community! Thank you for reaching out and sharing your concern about your invoice. 

If your account is switched to a free account, invoices may no longer be accessible from the Plan and Billing page. 

To request a copy of your invoice, you may go to this link  Get Support under More support options > select “I need a copy of my invoice”, then fill in the required information and submit.

I hope this helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!

Hello ​@Joanna-Sundharam,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator