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Question

How to remove all my details on Docusign

  • April 21, 2026
  • 1 reply
  • 15 views
S
Newcomer
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Good afternoon,  I an unpaid user of Docusign, and have found it so difficult to use, and the lack of customer support has been so bad that I want to delete my profile, my documents, and remove myself completely from the site, because I simply don’t trust it.

Can somebody advise me how to do this?  It seems that without paying I am not able to contact the company at all - the chat box seems to be available to me, but when I click on it, nothing happens.  It is very frustrating, and I really don’t want anything more to do with this company!

1 reply

L
Community Moderator
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  • Luke.CervantesCommunity Moderator
  • Community Moderator
  • April 22, 2026

Hello ​@Sam 123456789,
 

Thanks for reaching out to the Docusign Community. We are sorry to hear about the frustrations you've experienced recently and the difficulties you've encountered. We aim to provide a seamless experience for all our users, and we want to make sure that we help you with this concern.
 

While we value the opportunity to continue supporting your needs and help you utilize Docusign more effectively, we understand that you wish to move forward with removing yourself completely from our platform.

 

To help you resolve this, here are the steps to close your free account.

Note: The following steps can be used for most Docusign plans. If you have a Legacy plan or Developer plan, follow the steps here instead.

  • Log in to your Docusign account as an Administrator.
  • Select Admin from the top navigation bar, then select Plan and Billing under ACCOUNT.
  • Select Manage Subscription > Select Cancel subscription.
    • Note: If you are on a Real Estate Starter Plan, scroll down to select Manage subscription > Cancel Plan.
  • Review your cancellation information, and select Confirm Cancellation. Your account will downgrade to a free version at the end of the subscription term.
  • When finished, select Continue.

You may refer to this link for more information: Cancel Your Subscription or Close Your Docusign Account
 

Please note that once the account is closed, you will no longer have access to the envelopes sent from this account. Before account closure, we advise our users to download a printable copy of all their envelopes.

To download your envelopes: Log in to the Account > Go to the Agreements tab > Inbox > Locate an Envelope > Click the Ellipse button (3 dots) > Click on Download. Download Envelopes

 

If you encounter any technical issues with these, please let us know! We will do our best to assist you further. We wish you the very best moving forward.

 

Best regards, 

— Luke | Docusign Community Moderator

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