Skip to main content
Solved

How to include merge fields in Supplemental documents? alt solution(s) to accomplish goal?

  • June 2, 2025
  • 4 replies
  • 111 views

Forum|alt.badge.img+1

I am using the bulk email function

I want to be able to send pages one and two of a five page document to signers for immediate signature and return.  I am using various merge fields via CSV and text fields on the DocuSign to import these merge fields.  

I also need to be able to attach pages three, four and five in such a way that the signer can still access these pages after the document has been signed, completed and sent back to me via DocuSign.  And I need to be able to import fields from a CSV onto these pages, so that each page is customized for each different signer.  These additional pages are to be completed by the sender whenever they are able, and send back to me through means other than DocuSign (return in person, fax, email).  How can I accomplish this with DocuSign?

Best answer by Ma.Cubio

Hi ​@Fizics316  — thanks for raising this.

Apologies, but what you’re asking seems like implementation questions, which don’t appear to fall into Support’s break/fix scope. And the workaround for what you’re trying to achieve is in line with Professional Services, not Support. We highly recommend that you work with your Account Executive to schedule a meeting with an Engagement Manager to scope a professional services engagement for your assistance. 


Just in case you might be confused about how our Bulk Send functionality works in the Docusign web app versus in Salesforce, here's how: In the Docusign web app, it's a CSV upload, and we then merge recipient and field data from each row in the CSV to the respective spots in each envelope. However, with our Salesforce integration, Bulk Sending is accomplished programmatically using the Apex Toolkit, which would require our customer to have a Salesforce developer write Apex code.

Wishing you a smooth rest of your day!


Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

4 replies

Forum|alt.badge.img+1
  • Author
  • New Voice
  • 2 replies
  • June 3, 2025

If what I’d asked above can’t be done, can unique attachments be sent out to different signers via CSV?  For example I can just create the unique PDFs via word, and then tell DocuSigns bulk feature which PDFs to attach as supplemental attachments via my CSV file?


Forum|alt.badge.img+1
  • Author
  • New Voice
  • 2 replies
  • June 4, 2025

Any chance I can get an answer to this soon?


Forum|alt.badge.img+13
  • Community Moderator
  • 1126 replies
  • Answer
  • June 4, 2025

Hi ​@Fizics316  — thanks for raising this.

Apologies, but what you’re asking seems like implementation questions, which don’t appear to fall into Support’s break/fix scope. And the workaround for what you’re trying to achieve is in line with Professional Services, not Support. We highly recommend that you work with your Account Executive to schedule a meeting with an Engagement Manager to scope a professional services engagement for your assistance. 


Just in case you might be confused about how our Bulk Send functionality works in the Docusign web app versus in Salesforce, here's how: In the Docusign web app, it's a CSV upload, and we then merge recipient and field data from each row in the CSV to the respective spots in each envelope. However, with our Salesforce integration, Bulk Sending is accomplished programmatically using the Apex Toolkit, which would require our customer to have a Salesforce developer write Apex code.

Wishing you a smooth rest of your day!


Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.


Forum|alt.badge.img+13
  • Community Moderator
  • 1126 replies
  • June 19, 2025

Hello ​@Fizics316 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.